Privacy Policy

VPNJiage does not require an email address to create an account; a username and password are sufficient. Email is not required for account creation. Please do not include personal information unrelated to the service in your username or support tickets. Account information is used for authentication, access management and subscription delivery. Do not send passwords through support tickets or other messages.

Order records include the selected plan, order status, payment channel, transaction reference and refund outcome. They are used to confirm payments, verify entitlements and resolve disputes. Data usage and reset status support billing and display of remaining entitlements; they are not used to infer browsing activity. Any issue description submitted in a support ticket is used only to address the related request.

This service follows a no-logs policy. It does not record which websites users visit or retain browsing histories, accessed content, or lists of destination addresses that could reconstruct an individual's browsing activity. Account data usage measurements and order records are not website access logs.

During connection establishment, session state needed for authentication, forwarding and troubleshooting is processed temporarily and is not retained as a long-term connection history. Temporary state is cleared when a session ends, and no persistent record linking source addresses to destination websites is created. Necessary operational error information should not include browsing destinations or communication content. Unrelated diagnostic material is not retained after an issue is resolved.

Analytics for the marketing website help us understand traffic sources, content readership and entry-point clicks so we can improve pages and investigate unusual activity. Analytics may involve technical information such as page paths, referring pages, browser type and device type. This information describes visits to this website; it does not represent records of external websites accessed through an accelerated connection.

Cookies and browser local storage are used to maintain login status and save language preferences and necessary interaction state. Login credentials are sensitive information; do not share browser storage contents. Clearing site data removes local state but may sign you out or reset preferences. It does not also delete server-side account or order records.

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the respective third-party channels, which may handle payment information under their own policies. This service receives transaction results and reference details needed to verify orders. Users should not be asked to provide payment passwords or other payment account credentials.

Before proceeding to a payment page, check the recipient and order details. When submitting evidence to resolve a transaction dispute, hide unrelated balances and transaction details. This service shares relevant information only to the extent necessary to deliver the service, verify transactions, handle disputes or meet applicable legal obligations.

Account information is retained while account services are provided. Order and payment verification records are retained as required for settlement, refunds, dispute resolution and applicable laws. Support tickets and analytics data are retained for as long as needed for their respective purposes. Retention periods vary by data purpose; this policy does not set a single retention period. Data is deleted or de-identified when its purpose ends and there is no further basis for retention.

You can use the user panel support ticket system to request access to, correction of or deletion of account information, and specify the scope of your request. Account ownership must be verified before processing. If an order is still in progress or records must be retained by law, we will explain why they cannot be deleted at the same time. Deleting an account may affect subscription access and future order lookup, so please review these matters first.

When this policy changes, this page and the updated month at the beginning will be revised. Significant changes to processing purposes or the scope of information will be announced on the website or user panel. Where separate consent is required, continued browsing does not replace that consent.

If you have questions about data use, retention grounds or deletion outcomes, describe the specific issue in a support ticket. For subscription and refund terms, see the Terms of Service. This policy does not replace the privacy notices of third-party payment channels.